Project Management

For each project, TOIN appoints a skilled Project Manager (PM) who is the main contact for the client and is responsible for the progress of the project. The PM brings the project to a successful conclusion by managing it according to the budget, work progress timeline and overall quality specifications of the client. In addition to these duties, the PM is the staff member who proposes the initial solution to the client. This proposal is the most important element in achieving customer satisfaction.

"The experience we have cultivated over the years enables us to make the optimum proposal."

We promise a successful, first-class project that goes beyond the expectations of our clients.

All of our PMs can speak at least two languages. TOIN has employees from many different countries, and the department with greatest diversity of nationalities is Project Management. 

Case Study

 Summary

A major developer of Operations Management Software needed a skilled go-between to negotiate with subsidiaries in China and Europe to smooth out difficulties in the company’s production workflow caused by linguistic and cultural differences. TOIN stepped in with bilingual Project Managers from the countries involved to liaison with the subsidiaries and work out a successful resolution to the problem.

 Issues

As a normal part of its business, TOIN’s client frequently faces tight deadlines and needs its subsidiaries to react with urgency and flexibility to keep product and service launches on schedule and up to quality standards. Due to cultural differences and language barriers, these subsidiaries in China and Europe did not respond quickly enough and negotiations proved difficult.

 Solutions

• TOIN appointed bilingual Project Managers who were natives of the subsidiary countries
• These Project Managers were effective in negotiating changes in workflow and facilitating communications

 Conclusion

TOIN offers effective Project Managers with broad technical, cultural and linguistic expertise who can solve out-of-the-ordinary problems that may arrive when businesses become involved with localization.

Case Study

Our client is a major developer of Operations Management Software. The clients needs for timed market releases driven by a fixed sales cycle make iot impossible to delay point-releases even if delays occur in software development, thus requiring changes to be made in the ongoing operations plans to keep pace with the schedule. The company asked its subsidiary in China to proofread Chinese-language translations and its sales company in Europe to proofread European-language translations. However, due to differences in culture and customs and various other factors, the overseas staff tried to do all the work within normal work hours, despite repeated requests from the Japanese Head Office for a more urgent response. As things stood, there was no way that the deadline would be met. Communication within the company was performed in English and became centered on e-mails. If the Japanese staff tried to make their point on the telephone, they could not express themselves properly and optimal results could not be achieved. Overseas negotiations were very stressful for the Japanese staff.

On hearing this, TOIN appointed Project Managers who came from the countries in question. We asked to participate in the progress meetings, where we communicated the client's requests to the Chinese subsidiary and European sales company, and then conducted negotiations on behalf of the client. The Project Managers fully understand Japanese clients, Japanese companies and Japanese culture. They could use their own experience to convey the wishes of the Japanese company to the local staff in a manner that they could clearly understand.

As a result of these negotiations, overtime was introduced in China and holiday work was introduced in Europe in order to meet deadlines. Further, since these negotiations and adjustments were performed on behalf of the client by TOIN Project Managers, the client was freed from stressful negotiations, dramatically reducing the workload.

"Project Managers in charge of localization at TOIN are bilingual at a minimum and often are fluent in several languages."

We also have personnel in other departments, such as engineers, who come from overseas. As such, we can confidently promise the smooth progress of overseas operations and negotiations, and deliver total satisfaction.